Project Management Knowledge and Processes
March 3, 2009
9 am - 4 pm; $399; 6 PDU; Berea
Instructor: Lee Pickler
Course description: Whether you are relatively new to project management or a seasoned professional, this program offers a working knowledge of project management. Designed for the individual growing in this dynamic profession, the course content will broaden horizons and assist in the professional development of the participant. Understanding ethical standards and the disciplines within project management helps the participant contribute more effectively in the work setting.
Learning objectives:
- Identify the principles and processes described in the Guide to the Project Management Body of Knowledge (PMBOK)
- Cite the nine knowledge areas, their processes, the five process groups, and their relationships
- Identify and describe the major tools and techniques described in the PMBOK
- Understand how different organizations integrate the principles of PMBOK into their project management methodologies
- Understand the benefits and requirements of becoming a Project Management Professional (PMP)
Target audience: Persons new to the profession of project management; persons interested in considering a career in project management; those who interface closely with project managers in the course of their work
Course outline:
- Welcome and Introduction to Project Management
- Project Management Professional Certification:
-
- The Value of the Certification
- The experience requirements
- Project Management Knowledge areas
- Knowledge areas and Standards:
-
- Ethical Standards
- Project Integration Management
- Knowledge areas continued:
-
- Scope Management
- Time Management
- Knowledge areas continued:
-
- Cost Management
- Quality Management
- Human Resource Management
- Mid Afternoon Break
-
- Communications Management
- Risk Management
- Procurement Management
- Closing Remarks
- Benefits of a Career in Project Management and the PMP Certification
Registration
Key Skills for Key People
March 3 & 4, 2009
9 am - 4 pm; $699; Berea
Instuctor: K. Karla Potetz
Course description: Good teams boost productivity and accomplish what is seemingly impossible while poor teams reduce effectiveness and generally create problems. The key to a successful team is effective leadership. In this course you will discover paths to effective leadership. You will be introduced to emotional intelligence and the value of being aware of your own and your team’s level of emotional intelligence. In addition, you will learn about the difference between leadership and followership, the importance of communicating to understand others, the idea of feelings versus thoughts, plus discover how to make powerful impressions. Appreciative inquiry techniques, coaching strategies, and how to employ emotional energy to increase your self esteem and confidence round out this dynamic two-day training session.
Learning Objectives:
- Understand the role Emotional Intelligence plays in a team setting
- Discover results-driven communication and feedback strategies
- Explore the concept of leadership at all levels
- Build your capacity for effective coaching
Target Audience: Individuals responsible for leading teams, newly-assigned managers, high-potential employees on track for leadership positions
Course Outline:
Tapping your Personal Power
- Understanding people
- Perceptions and behaviors
- Why we act the way we do
- People differences lead to people problems
- People are more predictable than you think
- Difficult people
- Personal power
- Emotional Intelligence
- Eliminating negative behaviors that are holding you back
- Thoughts versus feelings
- The cost of Emotional Intelligence
- Getting to the root of problems
- Coping with stress, methods for saving time
Communication and Feedback
- Success at all levels
- Positive and negative “trigger” words
- Getting your ideas heard
- Expressing yourself
- Empathetic listening
- Getting others to “see it your way”, and the value of “seeing it their way”
- The power of “I can” statements
Your role as leader and follower
- Leaders and followers
- Leadership at all levels
- Innovation: everybody is an innovator
- Thinking “win-win”
- Customer relations
- Making powerful impressions
Coaching with Impact
- Appreciative inquiry
- What is business coaching
- Coaching techniques you can apply yourself
- Applying coaching techniques to the Associate Development Scorecard
- Using mental energy: attitude management
- Using physical energy: perception management
- Using emotional energy: self esteem
- Coaching others
Registration
Coaching to Enhance Leadership Effectiveness
March 19 & 20, 2009
9 am - 4 pm; $699; Berea
Instructor: Meg Seelbach
Course description: Research shows that when measuring the effectiveness of leaders, the element that distinguishes the good from the great leaders is their ability to work well with their people. This program will present the interpersonal competencies that enhance our ability to establish trust and to become extraordinary leaders. There is a great deal of “talk” about coaching in the workplace, but do you really know how to “do” it? Coaching is both a way of being and a set of skills that will help you strengthen your relationships in the workplace. In order to develop others and leverage the strengths of those in your organization, it is crucial that you develop these skills.
Learning Objectives:
- Learn a 6 step approach to coaching
- Understand how Emotional Intelligence effects coaching and leadership
- Be able to enhance performance and increase morale
- Gain an ability to influence more positively
- Become more assertive in holding others accountabile
Target Audience: Leaders, managers, supervisors at any level; experienced Leaders wanting to “sharpen the saw”; associates desiring to build skills for potential managing opportunities; team or project leaders; anyone desiring more positive relationships at work or at home.
Course outline:
Coaching to Enhance Leadership Effectiveness
Day 1
Introductions and Expectations
Overview of Emotional Intelligence
- Competencies
- Sharing success stories
- Amygdala Hijack
- Emotional Language
Relationship between Managing, Leading and Coaching
- Coachable Moment
- Coachability
Intentional Conversation (Coaching Model) Model
- Six Steps Described
- Practice in Triads
Trust
- Defining the elements
- Reflection on personal strengths and limitations with Trust
Day 2
Review . Reflect on Day 1
Discuss homework
Questions
- How to ask good questions
- Activity to design questions for the six step coaching model
Coaching Practice in Trios
Resonant Leadership
- What does it mean?
- How do managerial styles affect Resonant Leadership?
- Scoring and discussing results of the MSQ (Managerial Styles Questionnaire) developed by the Hay Group
- Reflection on your style’s impact on your work group
Exercise to describe most Inspirational Person in your life
- Create collective list of attributes
Acknowledging and Celebrating
- Discussion of some methods of workplace acknowledgements and celebrations
- Learning to create a meaningful verbal acknowledgment and powerfully deliver message exercise.
Final wrap up and Evaluations
Registration
The Art of Influencing Others
March 27, 2009
9 am - 4 pm; $349; Berea
HRCI 6 General
Instructor(s): Sean Gilmore & Judith Lakner
Course Description: Persuasive strategies are essential for managing, leading, and team building, but the methods of yesterday are insufficient for an ever changing work environment. In this workshop you will learn current communication tools for influencing coworkers and resisting problematic manipulation. Through hands-on learning, you will acquire skills to positively influence others. These skills include constructively using one’s interpersonal power, compliance gaining strategies, the three steps to assertive communication, and a listening model for selling ideas.
Learning Objectives:
- Be able to assess your persuasive style across three dimensions
- Learn proven tools to influence others in the work place
- Apply tools to work situations
Target Audience: This program is for any organizational leader or business professional that would benefit from exercising the art of persuasion. It is especially helpful to those in positions of management, team building, human resources, or anyone desiring to enhance their job performance through their ability to influence others.
Course Outline:
Assessing your persuasive style
- Discovering the three modes of persuasion
- Determining personality type related to persuasion
- Choosing the most effective style of communication
Learning proven tools to influence others
- Using the five types of power
- Compliance gaining strategies
- Three steps to appropriate assertiveness
- Successful listening model for selling ideas
Applying tools to work situations
- Influencing your coworkers regardless of your position
- Selling new ideas to team members
- Motivating team members by revitalizing commitment
- Resisting the problematic manipulation of others
Q & A.
275 Eastland Rd.